Help

Frequently asked questions

Short answers to the questions we get most. Anything else: open a ticket in the panel, 24/7.

Account and billing

What do I need to sign up?
Only an email address. No card, phone number or documents. You must be 18 or older.
Can I sign up from any country?
Yes. There is no country restriction and no identity verification; payment by USDT on TRC20 works everywhere.
How fast is a server ready?
Usually within a few minutes of ordering. Setup is fully automatic.
How do I cancel a server?
Open the server, scroll to the Cancel Service card at the bottom and confirm. The server is deleted, billing stops and unused hours return to your wallet.
What happens if a server cannot be created?
The full amount is credited back to your wallet automatically.
Can I get a refund?
Only for a card top-up you have not used. If nothing has been bought since that payment, open a support ticket and it is refunded in full to the card. After any purchase there are no refunds to the card — cancelling a server credits the unused hours to your wallet instead. Crypto payments are never refunded. See payments.

Servers

Are vCPUs shared?
No. Every plan has dedicated vCPUs reserved for your server.
How do I log in to Linux?
ssh root@SERVER_IP with the root password shown on the server page. The user is always root.
Can I upgrade without changing the IP?
Yes. Upgrades within the same series keep the IP; you pay only the difference for the rest of the month. Downgrades are not offered.
My Istanbul IP is blocked somewhere. What now?
Open a ticket — do not delete the server. We check it and replace it, the first time free, then $1. In Frankfurt you change the IP yourself from the panel — see the next question.
Can I change my Frankfurt IP?
Yes, yourself: open the server, press Change IP next to the IPv4 in the Network card and confirm. You get a new public IPv4 at once and the server restarts for about a minute. The first change per server is free, then $1 from your wallet, charged only if it succeeds. The IPv6 stays the same and a specific address cannot be chosen. If you set a static IPv4 inside the system, update it from the Console on the server page. Extra IP addresses are still not available in Frankfurt.
Are any ports blocked?
Only outgoing port 25, in both locations, to stop spam. It is opened on request through a ticket.
Is my private VPN allowed?
Yes, a VPN or proxy for your own devices is fine. Open public proxies and reselling without permission are not.

Support

How do I reach you?
Tickets in the client panel, 24/7. Our AI assistant answers common questions at once and hands anything else to an engineer. See contact.
Do you have a Telegram bot?
Not yet. Everything is in the client panel.
Where can I see outages?
On our status page.