Billing
Payments and billing
Everything is paid from a prepaid wallet in US dollars. Top it up by card or crypto, and your servers draw from it.
Ways to pay
| Card | Crypto | |
|---|---|---|
| Methods | Visa, Mastercard, Amex through Stripe | USDT or TRX on TRON (TRC20) only |
| Fees | The card processing fee is shown before you pay | Network fee under $1 |
| Credited | At once | About 1–5 minutes after confirmation |
| Refund to source | Only if nothing has been bought since the top-up | Never |
Paying with USDT or TRX
- In the panel open Billing → Top up and choose crypto.
- Send exactly the amount shown — copy it, do not type it. The amount is how your payment is matched.
- Choose the TRC20 / TRON network when you withdraw from an exchange. Other networks (ERC20, BEP20) are not credited automatically.
- Wrong amount or network? Open a ticket with the transaction hash (TXID) and we check it on the blockchain.
How servers are billed
- Start
- The monthly price is taken from the wallet when the server is created
- Hourly
- Cancel at any time: billing stops and the unused hours return to the wallet
- Stopped servers
- Billed like running ones — only cancelling stops the charge
- Renewal
- Each month from the wallet; auto-recharge can top up from a saved card when needed
- Low balance
- A server whose renewal cannot be paid is removed — keep the wallet funded
- Failed setup
- If a server cannot be created, the full amount goes back to your wallet automatically
Refunds of unused card top-ups
If you topped up your wallet by card and have not bought anything since that payment — no server, additional IP, backups or any other purchase from the wallet — the payment is refunded in full to the card it came from. Ask for it in a support ticket. There is no time limit as long as nothing has been bought.
Once anything has been bought, there are no refunds to the card: not for any amount, not for any server (including the first), not at any time. Cancelling a server is not a refund — billing stops and the unused hours are credited to your wallet for future orders, never paid out. Crypto payments (USDT or TRX) are never refunded to the sender, used or not. Accounts that broke the acceptable use policy are not eligible for refunds.